Cancellation Policy
A $25 Non-Refundable deposit will be taken upon scheduling. This will of course be subtracted from your total at check out.
We understand that unanticipated events happen occasionally in everyone’s life. In our desire to be effective and fair to all of our clients, the following policies are honored:
*24 hour advance notice is required when canceling an appointment. This allows the opportunity for someone else to schedule an appointment in your place. If you are unable to give us 24 hours advance notice you will be charged half of the amount of your appointment. This amount must be paid prior to your next scheduled appointment.
No-shows and Same-day* Cancelations:
Anyone who either forgets or consciously chooses to forgo their appointment for whatever reason will be considered a “no-show.” No Shows and Same-day cancelations will be charged the full price for their “missed” appointment, which must be paid prior to your next scheduled appointment.
This also means if you have a (Groupon or any other) voucher, it will be redeemed on the date of your missed appointment.
Series Treatment Cancelation: Series prices are discounted to obtain the best result for the client, and to ensure them a fixed price for each treatment. The discount is also because the client is paying upfront and in full. If a client chooses NOT to complete the series, the amount returned to the client is based on deducting the FULL price of each treatment received. In some cases, this will mean that NO money is due back to the client. We apologize if this is an inconvenience to you. However, please understand that if a series is NOT completed, you have then received individual treatments, not a series.
Return Check Policy: There will be a return check charge of $25. We will pursue appropriate measures if the check is not paid in cash after the return is not addressed by you.
Late Arrivals
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for paying for the “full” session.
Out of respect and consideration of the time which was reserved for you and other customers, please plan accordingly and be on time if at all possible.
We look forward to serving you, and we will make every attempt to give you the best service possible, no matter if the time is shortened!
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